Its been a tough time for us ... my father has been very ill for a while and, recently, passed away. Just got back from the funeral.

There is a lot to sort out, of course, and you end up dealing with many companies and organizations.

The star has been @OctopusEnergy ... so helpful and careing. Got things sorted quickly with no fuss.

(has to be said, @O2 / @VirginMedia have been the worst)